FAQs

Ordering

When Will My Order Ship?

Our team needs 5-7 business days to process and pack. For larger orders, we ask that you allow additional business days. Once order is ready to ship you will be notified via email with tracking information.

Where Do You Ship To?

We currently ship within the United States for made-to-order items. Digital downloads can be purchased from any country in the world and will be delivered immediately upon purchase to the email address on file.

For international shipping inquiries of made-to-order products, please reach out to support@alphamindlearning.com.

I Have A Question about My Order, Who Can I Talk To?

We’re happy to help! Please email us at support@alphamindlearning.com with your order number and inquiry. We typically respond within 1–2 business days.

Product

Is this a physical product or a digital download?

It depends on the listing! Be sure to check the product title and description. Some are digital downloads, while others are handcrafted physical items.

Can I share the file with my team or friends?

These files are licensed for personal use only. For team or classroom access, please contact us about bulk or extended licenses.

Do I need special software to open the digital files?

No special software required — just a PDF viewer like Adobe Reader (free on most devices). Your Chrome browser can also work as a PDF viewer.

How Accurate Are The Colors Shown In Your Photos?

We aim to present colors as accurately as possible. However, due to differences in screen displays, lighting, and material variations, some colors may appear slightly different in person.

Can I request a custom card or language version?

We’re open to ideas! Send us a message at support@alphamindlearning.com and we’ll see what we can do.

Returns

What Is Your Return Policy?

All sales are final. We do not accept returns on digital downloads or made-to-order items.

For more details, see our Refund Policy.

My Item Arrived Damaged. What Should I Do?

Please contact us within 7 days of delivery and include photos of the damaged item and packaging. These are required to start a claim process. Without this, we may be unable to take further action.

Payment

What Payment Methods Do You Accept?

We accept the following payment methods:

  • All major credit and debit cards (Visa, Mastercard, American Express, Discover)
  • Shop Pay
  • Cryptocurrency (via supported checkout providers)

Disclaimers

Not a substitute for medical or therapeutic advice.

These tools are meant to support communication and learning — they do not replace professional therapy or diagnosis.